Effective 2026-05-09. These Terms are a binding agreement between you and Jootle LLC, a Texas limited liability company. By subscribing or using the service you accept them. If you don’t accept them, don’t use the service.
These Terms (the “Terms”), together with our Privacy Policy and any order form or plan-specific schedule, are the complete agreement between you (“Customer”) and Jootle LLC (“Jootle,” “we,” “us”). They supersede any prior or contemporaneous understanding. We may update them per Section 16; continued use after changes take effect = acceptance.
Jootle provides a personal AI assistant platform delivered as software running on a dedicated virtual private server (the “Instance”) we provision and operate for you. The service includes: the Instance, ongoing software updates and security patches, a customer dashboard at app.jootle.com, technical support per your tier, and integrations with third-party AI model providers and connector services that you authorize.
AI usage is not included in the subscription. The Instance calls third-party AI model providers (Anthropic, OpenAI, Gemini, DeepSeek, or others you configure) using credentials you provide. Token usage is billed by that provider directly to you, on top of your Jootle subscription. We may later offer an "AI Included" tier; absent enrollment in that tier, all AI provider charges are your responsibility.
You must be 18 or older and able to form a binding contract. You’re responsible for safeguarding your credentials and for everything done with your account. Notify us promptly at security@jootle.com if you suspect unauthorized access. One person or entity per account; don’t share logins.
Plans & price. Plans and prices are listed on the Pricing page. We bill in advance (monthly or annually) through Stripe. The rate you subscribe at is the rate you keep for the life of the Instance, including across future general price increases (the “Early-Access Lifetime Pricing” guarantee).
Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel any time from your dashboard.
How cancellation works. When you cancel, we schedule the cancellation for the end of your current billing period. Your Instance keeps running, and your data stays in place, until that date. You can resume the cancellation any time before then from your dashboard or the Stripe billing portal — nothing is destroyed early. We do not charge an additional period after a cancellation is scheduled. If you cancel pre-provision (i.e. before finishing setup), the same period-end semantics apply: Stripe holds the schedule, and you may remove the row from your dashboard immediately if you don’t want to wait.
Taxes. Prices exclude taxes. Where required, applicable taxes are added at checkout.
Refunds. No refunds for partial periods of service or for cancellations made mid-period. Pro-rated refunds may be issued at our discretion if we terminate you under Section 13(a) (no-fault termination).
Failed payment. If a charge fails, we’ll retry per Stripe defaults and email you. After 14 days of unresolved non-payment we may suspend your Instance; after 30 days we may deprovision it.
Ownership. You retain all rights in the data you upload, generate, store, or process on your Instance (“Customer Data”). You grant us a limited license to host, store, and process Customer Data only as needed to deliver the service.
No training. We do not use Customer Data to train AI models, fine-tune across customers, or build derivative datasets. Period.
Backups & portability. The platform produces automated PostgreSQL backups every six hours and retains the most recent eight on the Instance. You can list and download them from System Settings → Backups. You are responsible for off-Instance backups of files outside the database (sites, artifacts, uploads, images); the platform makes this easy via the Goal-based pattern documented in the app.
Export before period end. Cancellation schedules deprovisioning at the end of your current billing period — your Instance keeps running until then. When the period ends the Linode VPS and its disk are destroyed. Download your backups before that date. We do not retain your Customer Data after deprovisioning.
You won’t, and won’t allow others to, use the service to: (a) violate any law; (b) infringe intellectual property; (c) generate or distribute child sexual abuse material, non-consensual intimate imagery, or content that promotes terrorism or mass violence; (d) generate sexual content involving minors; (e) defame, harass, or threaten others; (f) attack, probe, or interfere with our systems or anyone else’s; (g) build a competing product by extracting our software; (h) generate content for the purpose of fraud or impersonation. Violations are grounds for immediate suspension or termination.
Your Instance can connect to external services (AI providers, email, calendars, storage, payment platforms) using credentials you supply. Those services are governed by their own terms; we’re not responsible for them. You authorize us to operate the integrations on your behalf when you configure them.
Jootle, the Jootle logo, the platform code, the dashboards, and the documentation are owned by us or our licensors. We grant you a non-exclusive, non-transferable, revocable license to use them solely as part of the service while your subscription is active. You may not copy, reverse-engineer, or republish the platform itself. AI-generated outputs your Instance produces are yours, subject to the underlying model providers’ terms.
We work hard to keep the application layer of your Instance available, including outside scheduled maintenance windows announced at least 24 hours in advance. Jootle does not currently offer a contractual uptime SLA or service-level credits, and nothing in these Terms creates one. Because every customer runs on their own dedicated VPS, a single shared status page wouldn't reflect what's happening on your Instance — instead, each Instance exposes a public health endpoint at https://<your-instance>/api/health that you can point UptimeRobot, Pingdom, or any external monitor at to track your own uptime. Customers on a custom enterprise agreement may negotiate an explicit SLA in that agreement; absent such an agreement, no SLA applies.
We warrant that the service will be provided with reasonable care and skill. Other than the warranty in the prior sentence, the service is provided “AS IS” and “AS AVAILABLE.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage. AI outputs may be inaccurate, biased, or fabricated; you must independently verify before relying on them for legal, financial, medical, or other consequential decisions.
To the maximum extent permitted by law, our total cumulative liability arising out of or relating to these Terms or the service is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption. These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Some jurisdictions don’t allow these limits; in those jurisdictions our liability is limited to the maximum extent permitted.
You will defend, indemnify, and hold Jootle harmless from any third-party claim arising from (a) your Customer Data, (b) your use of the service in violation of these Terms or applicable law, or (c) your infringement of any third-party right. We will defend, indemnify, and hold you harmless from any third-party claim that the platform itself, used as documented, infringes a US copyright or US patent.
(a) For convenience. Either party may terminate at any time without cause. You: from your dashboard. Us: with 30 days’ written notice and a pro-rated refund of any prepaid unused period.
(b) For breach. Either party may terminate for material breach if not cured within 14 days of written notice. We may terminate immediately for breaches of Section 6 (Acceptable Use).
(c) Effects of termination. If you cancel for convenience, your Instance keeps running until the end of your current billing period; deprovisioning fires at that date. If we terminate for breach of Section 6 (Acceptable Use), or for any other material breach not cured within 14 days, your access ends and the Instance is deprovisioned within 7 days of our termination notice. You are responsible for exporting Customer Data before deprovisioning. Sections 5, 8, 10, 11, 12, 14, 15, and 17 survive.
These Terms are governed by the laws of the State of Texas, USA, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Subject to Section 15, exclusive jurisdiction and venue lie in the state and federal courts of Travis County, Texas.
Informal resolution. Before filing any claim, the parties will try in good faith to resolve the dispute by writing to the other at the addresses below. If unresolved after 30 days, either party may proceed to arbitration.
Binding arbitration. Any dispute arising under these Terms will be finally resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in Travis County, Texas, by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may bring an individual action in small-claims court instead.
Class-action waiver. The parties waive the right to participate in a class, collective, or representative action. Disputes will be resolved on an individual basis only.
Opt-out. You may opt out of arbitration and the class waiver by emailing legal@jootle.com within 30 days of first accepting these Terms with the subject line “Arbitration Opt-Out.”
We may update these Terms by posting an updated version with a new effective date and notifying you by email at least 30 days before material changes take effect. Continued use after the effective date is acceptance. If you don’t accept the changes, cancel before the effective date and they won’t apply to you.
Entire agreement. These Terms + the Privacy Policy + any order form are the entire agreement between us.
Severability. If any provision is held unenforceable, the rest stays in effect.
No waiver. Failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delay or failure caused by events beyond their reasonable control (acts of God, war, pandemic, infrastructure failure, governmental action, etc.).
Notices. To us: legal@jootle.com. To you: the email address on your account.
Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, agency, or employment relationship.
Jootle LLC, Texas, USA. Legal: legal@jootle.com. Privacy: privacy@jootle.com. Security: security@jootle.com. General: hello@jootle.com.